Resolved: Helpdesk Service Disruption

Incident Report for Graebert GmbH

Resolved

The support service issue has been resolved. The helpdesk is now fully operational and responding to tickets normally.

Posted Oct 22, 2025 - 10:47 UTC

Update

We've escalated the incident for **Helpdesk** to a **major outage**.
The service has been impacted for more than 12 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.

Posted Oct 22, 2025 - 10:45 UTC

Investigating

We are investigating issues with the Helpdesk system. Users may experience delays in ticket responses or login problems. Engineers are reviewing support system performance and database connectivity.

Posted Oct 22, 2025 - 10:33 UTC

This incident affected: Graebert Help & Documentation (HelpDesk).