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All Systems Operational
About This Site
Welcome to the Graebert status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.
Uptime over the past 90 days. View historical uptime.
Website
Operational
90 days ago
99.99
% uptime
Today
Graebert Licensing Service
Operational
90 days ago
99.98
% uptime
Today
Graebert Licensing Service
Operational
90 days ago
99.96
% uptime
Today
Customer Portal
Operational
90 days ago
100.0
% uptime
Today
Graebert SSO
Operational
90 days ago
100.0
% uptime
Today
Customer Portal Classic
Operational
90 days ago
99.96
% uptime
Today
Graebert iSurvey
Operational
90 days ago
100.0
% uptime
Today
SiteMaster Küche
Operational
90 days ago
100.0
% uptime
Today
Ares Kudo
Operational
90 days ago
100.0
% uptime
Today
Kudo Hosting Regions
Operational
90 days ago
99.96
% uptime
Today
Asia Pacific - Mumbai (ap-south-1)
Operational
90 days ago
99.96
% uptime
Today
Europe - Ireland (eu-west-1)
Operational
90 days ago
99.93
% uptime
Today
South America - São Paulo (sa-east-1)
Operational
90 days ago
99.97
% uptime
Today
US West - N. California (us-west-1)
Operational
90 days ago
99.97
% uptime
Today
Asia Pacific - Sydney (ap-southeast-2)
Operational
90 days ago
99.97
% uptime
Today
Asia Pacific - Tokyo (ap-northeast-1)
Operational
90 days ago
99.96
% uptime
Today
Ares AI
Operational
90 days ago
99.99
% uptime
Today
Ares CLI
Operational
90 days ago
99.99
% uptime
Today
Graebert Help & Documentation
Operational
90 days ago
100.0
% uptime
Today
OnlineHelp
Operational
90 days ago
100.0
% uptime
Today
HelpDesk
Operational
90 days ago
100.0
% uptime
Today
Graebert Help Center Japan
Operational
90 days ago
100.0
% uptime
Today
Graebert Academy
Operational
90 days ago
100.0
% uptime
Today
Graebert Academy Global
Operational
90 days ago
100.0
% uptime
Today
Graebert Academy Japan
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 21, 2026
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 21, 04:19 UTC
Jul 21, 04:19 UTC
Investigating -
We are investigating issues with the Licensing system. Users may experience problems with license activation or validation. Engineers are reviewing licensing servers and API endpoints.
Jul 21, 04:15 UTC
Jul 21, 04:15 UTC
Jul 20, 2026
No incidents reported.
Jul 19, 2026
Completed -
The scheduled maintenance has been completed.
Jul 19, 12:20 UTC
Jul 19, 12:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:46 UTC
Jul 19, 10:46 UTC
Scheduled -
Scheduled infrastructure maintenance is in progress for this region. The maintenance includes the application of security updates and required system reboots. Components impacted by this activity are currently designated as Under Maintenance and will be restored to Operational status once all maintenance tasks have been completed and validated.
Jul 19, 10:43 UTC
Jul 19, 10:43 UTC
Completed -
The scheduled maintenance has been completed.
Jul 19, 07:10 UTC
Jul 19, 07:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 05:50 UTC
Jul 19, 05:50 UTC
Scheduled -
Scheduled infrastructure maintenance is in progress for this region. The maintenance includes the application of security updates and required system reboots. Components impacted by this activity are currently designated as Under Maintenance and will be restored to Operational status once all maintenance tasks have been completed and validated.
Jul 19, 05:47 UTC
Jul 19, 05:47 UTC
Completed -
The scheduled maintenance has been completed.
Jul 19, 04:03 UTC
Jul 19, 04:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 02:46 UTC
Jul 19, 02:46 UTC
Scheduled -
Scheduled infrastructure maintenance is in progress for this region. The maintenance includes the application of security updates and required system reboots. Components impacted by this activity are currently designated as Under Maintenance and will be restored to Operational status once all maintenance tasks have been completed and validated.
Jul 19, 02:43 UTC
Jul 19, 02:43 UTC
Jul 18, 2026
Completed -
The scheduled maintenance has been completed.
Jul 18, 21:17 UTC
Jul 18, 21:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 19:47 UTC
Jul 18, 19:47 UTC
Scheduled -
Scheduled infrastructure maintenance is in progress for this region. The maintenance includes the application of security updates and required system reboots. Components impacted by this activity are currently designated as Under Maintenance and will be restored to Operational status once all maintenance tasks have been completed and validated.
Jul 18, 19:45 UTC
Jul 18, 19:45 UTC
Completed -
The scheduled maintenance has been completed.
Jul 18, 19:07 UTC
Jul 18, 19:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:44 UTC
Jul 18, 17:44 UTC
Scheduled -
Scheduled infrastructure maintenance is in progress for this region. The maintenance includes the application of security updates and required system reboots. Components impacted by this activity are currently designated as Under Maintenance and will be restored to Operational status once all maintenance tasks have been completed and validated.
Jul 18, 17:41 UTC
Jul 18, 17:41 UTC
Completed -
The scheduled maintenance has been completed.
Jul 18, 17:23 UTC
Jul 18, 17:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 15:51 UTC
Jul 18, 15:51 UTC
Scheduled -
Scheduled infrastructure maintenance is in progress for this region. The maintenance includes the application of security updates and required system reboots. Components impacted by this activity are currently designated as Under Maintenance and will be restored to Operational status once all maintenance tasks have been completed and validated.
Jul 18, 15:48 UTC
Jul 18, 15:48 UTC
Jul 17, 2026
No incidents reported.
Jul 16, 2026
No incidents reported.
Jul 15, 2026
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 15, 05:48 UTC
Jul 15, 05:48 UTC
Investigating -
We are investigating issues with CP Classic (Old Customer Portal). Users may experience problems accessing the legacy portal or managing licenses. Engineers are reviewing portal services and database connectivity.
Jul 15, 05:42 UTC
Jul 15, 05:42 UTC
Jul 14, 2026
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 14, 04:14 UTC
Jul 14, 04:14 UTC
Investigating -
We are investigating issues with CP Classic (Old Customer Portal). Users may experience problems accessing the legacy portal or managing licenses. Engineers are reviewing portal services and database connectivity.
Jul 14, 04:09 UTC
Jul 14, 04:09 UTC
Jul 13, 2026
No incidents reported.
Jul 12, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
Jul 12, 11:36 UTC
Jul 12, 11:36 UTC
Investigating -
We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Jul 12, 11:33 UTC
Jul 12, 11:33 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
Jul 12, 11:20 UTC
Jul 12, 11:20 UTC
Investigating -
We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Jul 12, 11:16 UTC
Jul 12, 11:16 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
Jul 12, 06:53 UTC
Jul 12, 06:53 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
Jul 12, 06:47 UTC
Jul 12, 06:47 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
Jul 12, 06:39 UTC
Jul 12, 06:39 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
Jul 12, 06:36 UTC
Jul 12, 06:36 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
Jul 12, 06:24 UTC
Jul 12, 06:24 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
Jul 12, 06:19 UTC
Jul 12, 06:19 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
Jul 12, 03:38 UTC
Jul 12, 03:38 UTC
Investigating -
We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
Jul 12, 03:33 UTC
Jul 12, 03:33 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
Jul 12, 03:21 UTC
Jul 12, 03:21 UTC
Investigating -
We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
Jul 12, 03:17 UTC
Jul 12, 03:17 UTC
Jul 11, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Mumbai region are now fully operational and performance has been restored.
Jul 11, 20:54 UTC
Jul 11, 20:54 UTC
Investigating -
We are investigating connectivity issues in the Mumbai region. Users in India and surrounding areas may experience degraded performance. Engineers are reviewing South Asian infrastructure.
Jul 11, 20:51 UTC
Jul 11, 20:51 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Mumbai region are now fully operational and performance has been restored.
Jul 11, 20:35 UTC
Jul 11, 20:35 UTC
Investigating -
We are investigating connectivity issues in the Mumbai region. Users in India and surrounding areas may experience degraded performance. Engineers are reviewing South Asian infrastructure.
Jul 11, 20:32 UTC
Jul 11, 20:32 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Mumbai region are now fully operational and performance has been restored.
Jul 11, 20:20 UTC
Jul 11, 20:20 UTC
Investigating -
We are investigating connectivity issues in the Mumbai region. Users in India and surrounding areas may experience degraded performance. Engineers are reviewing South Asian infrastructure.
Jul 11, 20:17 UTC
Jul 11, 20:17 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Tokyo region are now fully operational and performance has been restored.
Jul 11, 18:43 UTC
Jul 11, 18:43 UTC
Investigating -
We are investigating connectivity issues in the Tokyo region. Users in Japan and surrounding areas may experience degraded performance. Engineers are reviewing East Asian infrastructure.
Jul 11, 18:38 UTC
Jul 11, 18:38 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Tokyo region are now fully operational and performance has been restored.
Jul 11, 18:18 UTC
Jul 11, 18:18 UTC
Investigating -
We are investigating connectivity issues in the Tokyo region. Users in Japan and surrounding areas may experience degraded performance. Engineers are reviewing East Asian infrastructure.
Jul 11, 18:12 UTC
Jul 11, 18:12 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sydney region are now fully operational and performance has been restored.
Jul 11, 16:37 UTC
Jul 11, 16:37 UTC
Investigating -
We are investigating connectivity issues in the Sydney region. Users in Australia and surrounding areas may experience degraded performance. Engineers are reviewing Asia-Pacific infrastructure.
Jul 11, 16:34 UTC
Jul 11, 16:34 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sydney region are now fully operational and performance has been restored.
Jul 11, 16:20 UTC
Jul 11, 16:20 UTC
Investigating -
We are investigating connectivity issues in the Sydney region. Users in Australia and surrounding areas may experience degraded performance. Engineers are reviewing Asia-Pacific infrastructure.
Jul 11, 16:17 UTC
Jul 11, 16:17 UTC
Jul 10, 2026
No incidents reported.
Jul 9, 2026
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 9, 04:15 UTC
Jul 9, 04:15 UTC
Investigating -
We are investigating issues with CP Classic (Old Customer Portal). Users may experience problems accessing the legacy portal or managing licenses. Engineers are reviewing portal services and database connectivity.
Jul 9, 04:08 UTC
Jul 9, 04:08 UTC
Jul 8, 2026
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 8, 04:40 UTC
Jul 8, 04:40 UTC
Update -
We've escalated the incident for **Component 54570qmv1lnz** to a **major outage**.
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
Jul 8, 04:30 UTC
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
Jul 8, 04:30 UTC
Investigating -
We are investigating issues with CP Classic (Old Customer Portal). Users may experience problems accessing the legacy portal or managing licenses. Engineers are reviewing portal services and database connectivity.
Jul 8, 04:19 UTC
Jul 8, 04:19 UTC
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 8, 04:36 UTC
Jul 8, 04:36 UTC
Investigating -
We are investigating issues with the Licensing system. Users may experience problems with license activation or validation. Engineers are reviewing licensing servers and API endpoints.
Jul 8, 04:31 UTC
Jul 8, 04:31 UTC
Jul 7, 2026
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 7, 04:15 UTC
Jul 7, 04:15 UTC
Investigating -
We are investigating issues with CP Classic (Old Customer Portal). Users may experience problems accessing the legacy portal or managing licenses. Engineers are reviewing portal services and database connectivity.
Jul 7, 04:06 UTC
Jul 7, 04:06 UTC
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
Jul 7, 04:11 UTC
Jul 7, 04:11 UTC
Investigating -
We are investigating issues with the Licensing system. Users may experience problems with license activation or validation. Engineers are reviewing licensing servers and API endpoints.
Jul 7, 04:07 UTC
Jul 7, 04:07 UTC