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All Systems Operational
About This Site
Welcome to the Graebert status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.
Uptime over the past 90 days. View historical uptime.
Website
Operational
90 days ago
100.0
% uptime
Today
Graebert Licensing Service
Operational
90 days ago
99.99
% uptime
Today
Graebert Licensing Service
Operational
90 days ago
99.99
% uptime
Today
Customer Portal
Operational
90 days ago
99.99
% uptime
Today
Graebert SSO
Operational
90 days ago
100.0
% uptime
Today
Graebert iSurvey
Operational
90 days ago
100.0
% uptime
Today
SiteMaster Küche
Operational
90 days ago
100.0
% uptime
Today
Ares Kudo
Operational
90 days ago
100.0
% uptime
Today
Kudo Hosting Regions
Operational
90 days ago
99.98
% uptime
Today
Asia Pacific - Mumbai (ap-south-1)
Operational
90 days ago
99.99
% uptime
Today
Europe - Ireland (eu-west-1)
Operational
90 days ago
99.96
% uptime
Today
South America - São Paulo (sa-east-1)
Operational
90 days ago
99.99
% uptime
Today
US West - N. California (us-west-1)
Operational
90 days ago
99.97
% uptime
Today
Asia Pacific - Sydney (ap-southeast-2)
Operational
90 days ago
99.99
% uptime
Today
Asia Pacific - Tokyo (ap-northeast-1)
Operational
90 days ago
99.99
% uptime
Today
Ares AI
Operational
90 days ago
100.0
% uptime
Today
Ares CLI
Operational
90 days ago
100.0
% uptime
Today
Graebert Help & Documentation
Operational
90 days ago
100.0
% uptime
Today
OnlineHelp
Operational
90 days ago
100.0
% uptime
Today
HelpDesk
Operational
90 days ago
100.0
% uptime
Today
Graebert Help Center Japan
Operational
90 days ago
100.0
% uptime
Today
Graebert Academy
Operational
90 days ago
100.0
% uptime
Today
Graebert Academy Global
Operational
90 days ago
100.0
% uptime
Today
Graebert Academy Japan
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 2, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Mumbai region are now fully operational and performance has been restored.
Jun 2, 16:25 UTC
Jun 2, 16:25 UTC
Investigating -
We are investigating connectivity issues in the Mumbai region. Users in India and surrounding areas may experience degraded performance. Engineers are reviewing South Asian infrastructure.
Jun 2, 16:20 UTC
Jun 2, 16:20 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Mumbai region are now fully operational and performance has been restored.
Jun 2, 14:27 UTC
Jun 2, 14:27 UTC
Investigating -
We are investigating connectivity issues in the Mumbai region. Users in India and surrounding areas may experience degraded performance. Engineers are reviewing South Asian infrastructure.
Jun 2, 14:23 UTC
Jun 2, 14:23 UTC
Jun 1, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Mumbai region are now fully operational and performance has been restored.
Jun 1, 16:53 UTC
Jun 1, 16:53 UTC
Investigating -
We are investigating connectivity issues in the Mumbai region. Users in India and surrounding areas may experience degraded performance. Engineers are reviewing South Asian infrastructure.
Jun 1, 16:48 UTC
Jun 1, 16:48 UTC
May 31, 2026
No incidents reported.
May 30, 2026
No incidents reported.
May 29, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Tokyo region are now fully operational and performance has been restored.
May 29, 10:14 UTC
May 29, 10:14 UTC
Update -
We've escalated the incident for **Tokyo** to a **major outage**.
The service has been impacted for more than 12 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 10:10 UTC
The service has been impacted for more than 12 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 10:10 UTC
Investigating -
We are investigating connectivity issues in the Tokyo region. Users in Japan and surrounding areas may experience degraded performance. Engineers are reviewing East Asian infrastructure.
May 29, 09:58 UTC
May 29, 09:58 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
May 29, 10:04 UTC
May 29, 10:04 UTC
Investigating -
We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
May 29, 09:51 UTC
May 29, 09:51 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
May 29, 09:52 UTC
May 29, 09:52 UTC
Update -
We've escalated the incident for **Sao Paulo** to a **major outage**.
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 09:50 UTC
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 09:50 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
May 29, 09:39 UTC
May 29, 09:39 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sydney region are now fully operational and performance has been restored.
May 29, 09:39 UTC
May 29, 09:39 UTC
Investigating -
We are investigating connectivity issues in the Sydney region. Users in Australia and surrounding areas may experience degraded performance. Engineers are reviewing Asia-Pacific infrastructure.
May 29, 09:26 UTC
May 29, 09:26 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Mumbai region are now fully operational and performance has been restored.
May 29, 09:26 UTC
May 29, 09:26 UTC
Update -
We've escalated the incident for **Mumbai** to a **major outage**.
The service has been impacted for more than 13 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 09:25 UTC
The service has been impacted for more than 13 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 09:25 UTC
Investigating -
We are investigating connectivity issues in the Mumbai region. Users in India and surrounding areas may experience degraded performance. Engineers are reviewing South Asian infrastructure.
May 29, 09:11 UTC
May 29, 09:11 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
May 29, 08:46 UTC
May 29, 08:46 UTC
Update -
We've escalated the incident for **California** to a **major outage**.
The service has been impacted for more than 11 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 08:35 UTC
The service has been impacted for more than 11 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 29, 08:35 UTC
Investigating -
We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
May 29, 08:23 UTC
May 29, 08:23 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
May 29, 07:54 UTC
May 29, 07:54 UTC
Investigating -
We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
May 29, 07:48 UTC
May 29, 07:48 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
May 29, 03:34 UTC
May 29, 03:34 UTC
Investigating -
We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
May 29, 03:32 UTC
May 29, 03:32 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
May 29, 02:55 UTC
May 29, 02:55 UTC
Investigating -
We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
May 29, 02:52 UTC
May 29, 02:52 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
May 29, 00:31 UTC
May 29, 00:31 UTC
Investigating -
We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
May 29, 00:28 UTC
May 29, 00:28 UTC
May 28, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
May 28, 13:53 UTC
May 28, 13:53 UTC
Investigating -
We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
May 28, 13:51 UTC
May 28, 13:51 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
May 28, 13:45 UTC
May 28, 13:45 UTC
Investigating -
We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
May 28, 13:37 UTC
May 28, 13:37 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
May 28, 13:22 UTC
May 28, 13:22 UTC
Update -
We've escalated the incident for **Ireland** to a **major outage**.
The service has been impacted for more than 13 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 28, 12:50 UTC
The service has been impacted for more than 13 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 28, 12:50 UTC
Investigating -
We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
May 28, 12:36 UTC
May 28, 12:36 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
May 28, 11:52 UTC
May 28, 11:52 UTC
Investigating -
We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
May 28, 11:46 UTC
May 28, 11:46 UTC
May 27, 2026
No incidents reported.
May 26, 2026
No incidents reported.
May 25, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
May 25, 05:47 UTC
May 25, 05:47 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
May 25, 05:42 UTC
May 25, 05:42 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
May 25, 04:07 UTC
May 25, 04:07 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
May 25, 04:03 UTC
May 25, 04:03 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
May 25, 03:59 UTC
May 25, 03:59 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
May 25, 03:53 UTC
May 25, 03:53 UTC
May 24, 2026
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
May 24, 16:05 UTC
May 24, 16:05 UTC
Investigating -
We are investigating issues with the Customer Portal. Users may experience problems accessing their accounts or managing licenses. Engineers are reviewing portal services and database connectivity.
May 24, 15:58 UTC
May 24, 15:58 UTC
Resolved -
The licensing service issue has been resolved. License activation and customer portal access have been fully restored.
May 24, 16:04 UTC
May 24, 16:04 UTC
Investigating -
We are investigating issues with the Licensing system. Users may experience problems with license activation or validation. Engineers are reviewing licensing servers and API endpoints.
May 24, 15:56 UTC
May 24, 15:56 UTC
May 23, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.
May 23, 23:42 UTC
May 23, 23:42 UTC
Update -
We've escalated the incident for **Sao Paulo** to a **major outage**.
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 23, 23:40 UTC
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.
May 23, 23:40 UTC
Investigating -
We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.
May 23, 23:29 UTC
May 23, 23:29 UTC
May 22, 2026
No incidents reported.
May 21, 2026
No incidents reported.
May 20, 2026
Resolved -
The site management issue has been resolved. SiteMaster is now fully operational with all features restored.
May 20, 15:19 UTC
May 20, 15:19 UTC
Investigating -
We are investigating issues with SiteMaster. Users may experience problems with site management or project coordination. Engineers are reviewing application performance and data synchronization.
May 20, 15:10 UTC
May 20, 15:10 UTC
Resolved -
The site management issue has been resolved. SiteMaster is now fully operational with all features restored.
May 20, 15:07 UTC
May 20, 15:07 UTC
Investigating -
We are investigating issues with SiteMaster. Users may experience problems with site management or project coordination. Engineers are reviewing application performance and data synchronization.
May 20, 15:05 UTC
May 20, 15:05 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Tokyo region are now fully operational and performance has been restored.
May 20, 08:11 UTC
May 20, 08:11 UTC
Investigating -
We are investigating connectivity issues in the Tokyo region. Users in Japan and surrounding areas may experience degraded performance. Engineers are reviewing East Asian infrastructure.
May 20, 08:08 UTC
May 20, 08:08 UTC
May 19, 2026
Resolved -
The regional connectivity issue has been resolved. All services in the Tokyo region are now fully operational and performance has been restored.
May 19, 05:56 UTC
May 19, 05:56 UTC
Investigating -
We are investigating connectivity issues in the Tokyo region. Users in Japan and surrounding areas may experience degraded performance. Engineers are reviewing East Asian infrastructure.
May 19, 05:45 UTC
May 19, 05:45 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Tokyo region are now fully operational and performance has been restored.
May 19, 05:00 UTC
May 19, 05:00 UTC
Investigating -
We are investigating connectivity issues in the Tokyo region. Users in Japan and surrounding areas may experience degraded performance. Engineers are reviewing East Asian infrastructure.
May 19, 04:55 UTC
May 19, 04:55 UTC
Resolved -
The regional connectivity issue has been resolved. All services in the Tokyo region are now fully operational and performance has been restored.
May 19, 04:53 UTC
May 19, 04:53 UTC
Investigating -
We are investigating connectivity issues in the Tokyo region. Users in Japan and surrounding areas may experience degraded performance. Engineers are reviewing East Asian infrastructure.
May 19, 04:41 UTC
May 19, 04:41 UTC