Customer Portal Classic: Major Service Disruption

Incident Report for Graebert GmbH

Resolved

The licensing service issue has been resolved. License activation and customer portal access have been fully restored.

Posted Jun 17, 2026 - 08:01 UTC

Update

We've escalated the incident for **Component 54570qmv1lnz** to a **major outage**.
The service has been impacted for more than 14 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.

Posted Jun 17, 2026 - 07:55 UTC

Investigating

We are investigating an active incident affecting CP Classic. Engineers are analyzing system telemetry, service logs, and recent changes to isolate the cause. Further updates will follow as soon as more information is available.

Posted Jun 17, 2026 - 07:40 UTC

This incident affected: Graebert Licensing Service (Customer Portal Classic).