Resolved: Sao Paulo Service Disruption

Incident Report for Graebert GmbH

Resolved

The regional connectivity issue has been resolved. All services in the Sao Paulo region are now fully operational and performance has been restored.

Posted Feb 19, 2026 - 12:56 UTC

Update

We've escalated the incident for **Sao Paulo** to a **major outage**.
The service has been impacted for more than 11 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.

Posted Feb 19, 2026 - 12:55 UTC

Investigating

We are investigating connectivity issues in the Sao Paulo region. Users in South America may experience degraded performance. Engineers are reviewing Latin American infrastructure.

Posted Feb 19, 2026 - 12:43 UTC

This incident affected: Kudo Hosting Regions (South America - São Paulo (sa-east-1)).