Resolved: CP Classic Service Disruption

Incident Report for Graebert GmbH

Resolved

The licensing service issue has been resolved. License activation and customer portal access have been fully restored.

Posted Jul 08, 2026 - 04:40 UTC

Update

We've escalated the incident for **Component 54570qmv1lnz** to a **major outage**.
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.

Posted Jul 08, 2026 - 04:30 UTC

Investigating

We are investigating issues with CP Classic (Old Customer Portal). Users may experience problems accessing the legacy portal or managing licenses. Engineers are reviewing portal services and database connectivity.

Posted Jul 08, 2026 - 04:19 UTC

This incident affected: Graebert Licensing Service (Customer Portal Classic).