All Systems Operational

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Welcome to the Graebert status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Website ? Operational
90 days ago
99.99 % uptime
Today
Graebert Licensing Service Operational
90 days ago
100.0 % uptime
Today
Graebert Licensing Service Operational
90 days ago
100.0 % uptime
Today
Customer Portal - https://customer-portal.graebert.com/ Operational
90 days ago
100.0 % uptime
Today
Graebert SSO - https://login.graebert.com/ Operational
90 days ago
100.0 % uptime
Today
Graebert isurvey ? Operational
90 days ago
100.0 % uptime
Today
SiteMaster KĂĽche ? Operational
90 days ago
100.0 % uptime
Today
Ares Kudo ? Operational
90 days ago
100.0 % uptime
Today
Kudo Hosting Regions Operational
90 days ago
99.98 % uptime
Today
Asia Pacific - Mumbai (ap-south-1) Operational
90 days ago
99.96 % uptime
Today
Europe - Ireland (eu-west-1) Operational
90 days ago
99.98 % uptime
Today
South America - SĂŁo Paulo (sa-east-1) Operational
90 days ago
99.98 % uptime
Today
US West - N. California (us-west-1) ? Operational
90 days ago
99.98 % uptime
Today
Asia Pacific - Sydney (ap-southeast-2) Operational
90 days ago
99.98 % uptime
Today
Asia Pacific - Tokyo (ap-northeast-1) Operational
90 days ago
99.98 % uptime
Today
ARES AI ? Operational
90 days ago
99.99 % uptime
Today
ARES CLI ? Operational
90 days ago
100.0 % uptime
Today
Graebert Help & Documentation ? Operational
90 days ago
99.97 % uptime
Today
OnlineHelp ? Operational
90 days ago
100.0 % uptime
Today
HelpDesk ? Operational
90 days ago
99.97 % uptime
Today
Graebert Help Center Japan ? Operational
90 days ago
100.0 % uptime
Today
Graebert Academy Websites ? Operational
90 days ago
100.0 % uptime
Today
Graebert Academy Global ? Operational
90 days ago
100.0 % uptime
Today
Graebert Academy Japan ? Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Hosting ? Operational
Cloudfront Operational
AWS EC2 - Tokyo Operational
AWS EC2 - Mumbai Operational
AWS EC2 - Ireland Operational
AWS EC2 - SĂŁo Paulo Operational
AWS EC2 - N. California Operational
AWS EC2 - Sydney Operational
AWS RDS - Ireland Operational
Third Party Services ? Operational
Cloudflare API Operational
Cloudflare API Shield Operational
Cloudflare Argo Smart Routing Operational
Cloudflare Argo Smart Routing Operational
Cloudflare SSL Certificate Provisioning Operational
Teachable Operational
FastSpring Operational
Intercom Operational
OpenAI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 31, 2025

No incidents reported today.

Oct 30, 2025
Resolved - The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
Oct 30, 06:48 UTC
Investigating - We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Oct 30, 06:39 UTC
Resolved - The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
Oct 30, 03:41 UTC
Update - We've escalated the incident for **California** to a **major outage**.
The service has been impacted for more than 10 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.

Oct 30, 03:40 UTC
Investigating - We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Oct 30, 03:29 UTC
Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Resolved - This incident has been resolved.
Oct 23, 20:11 UTC
Investigating - We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Oct 23, 17:21 UTC
Resolved - The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
Oct 23, 19:37 UTC
Investigating - We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Oct 23, 19:34 UTC
Resolved - The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
Oct 23, 17:34 UTC
Investigating - We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Oct 23, 17:22 UTC
Oct 22, 2025
Resolved - The regional connectivity issue has been resolved. All services in the California region are now fully operational and performance has been restored.
Oct 22, 15:29 UTC
Investigating - We are investigating connectivity issues in the California region. Users may experience degraded performance or service unavailability. Engineers are reviewing West Coast infrastructure and network routing.
Oct 22, 15:16 UTC
Resolved - The support service issue has been resolved. The helpdesk is now fully operational and responding to tickets normally.
Oct 22, 10:47 UTC
Update - We've escalated the incident for **Helpdesk** to a **major outage**.
The service has been impacted for more than 12 minutes, and customers may experience significant disruption.
Our team is continuing to work on restoring functionality and will provide updates as progress is made.

Oct 22, 10:45 UTC
Investigating - We are investigating issues with the Helpdesk system. Users may experience delays in ticket responses or login problems. Engineers are reviewing support system performance and database connectivity.
Oct 22, 10:33 UTC
Resolved - The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
Oct 22, 10:40 UTC
Investigating - We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
Oct 22, 10:37 UTC
Oct 21, 2025
Resolved - The regional connectivity issue has been resolved. All services in the Ireland region are now fully operational and performance has been restored.
Oct 21, 16:27 UTC
Investigating - We are investigating connectivity issues in the Ireland region. Users in Europe may experience degraded performance. Engineers are reviewing European infrastructure.
Oct 21, 16:25 UTC
Oct 20, 2025
Resolved - The support service issue has been resolved. The helpdesk is now fully operational and responding to tickets normally.
Oct 20, 16:03 UTC
Investigating - We are investigating issues with the Helpdesk system. Users may experience delays in ticket responses or login problems. Engineers are reviewing support system performance and database connectivity.
Oct 20, 16:00 UTC
Resolved - The support service issue has been resolved. The helpdesk is now fully operational and responding to tickets normally.
Oct 20, 15:34 UTC
Investigating - We are investigating issues with the Helpdesk system. Users may experience delays in ticket responses or login problems. Engineers are reviewing support system performance and database connectivity.
Oct 20, 15:30 UTC
Resolved - The support service issue has been resolved. The helpdesk is now fully operational and responding to tickets normally.
Oct 20, 09:29 UTC
Investigating - We are investigating issues with the Helpdesk system. Users may experience delays in ticket responses or login problems. Engineers are reviewing support system performance and database connectivity.
Oct 20, 07:01 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.